Head of Research

Role: AI Head of Research Full Time
Location: Santa clara CA

Role Overview:
As the inaugural Head of User Research you will design the research infrastructure
for our cuttingedge AI products. Reporting to the Chief Operating Officer your mission is to
decode and foresee customer needs weaving these insights into our product business and
design strategies. Your leadership will cultivate an environment of empathy innovation and
significant impact seamlessly integrating human experiences with AI technology. This
pivotal role is key to guiding AI product innovation ensuring our solutions are firmly
anchored in user insights and empathy.

Define and promote the vision and strategy for inaugural Research & Insights

organization. Develop and communicate a clear vision for this new org including the
establishment of research strategies OKRs and roadmaps.
Assemble a worldclass research team fostering a culture of curiosity empathy and
rigor.
Oversee critical research initiatives collaborating with various partners and research
firms worldwide.
As a foundational member of the organization play a versatile role by
forging strong partnerships with the Product Design and Business units to ensure
that cohesive insights fuel innovation and customer engagement.
Advocate for user insights employing a mix of quantitative and qualitative research
methods to shape product strategies and organizational decisions.
Launch research programs that centralize the customer in our strategic endeavors
using a wide range of research methodologies.
Elevate the customers voice through compelling storytelling and empathetic
communication promoting a culture of customercentricity throughout the company.

Minimum of 15 years of user research experience showcasing a portfolio filled with
impactful insights and strategic contributions.
Minimum of 5 years in a leadership position proven success in building and leading
highperformance research teams.
Adept in various qualitative and quantitative research methodologies with a knack for
applying findings effectively.
Some familiarity with AI/ML landscapes preferably with experience in creating
AIdriven consumer products.
Solid understanding of user research methods (both qualitative and quantitative)
UX/product design principles and marketing strategies.
Exceptional skill in managing ambiguity adapting to organizational changes and
influencing across diverse leadership styles.
A strong proponent of diversity with experience in global research and managing
international vendors.

Preferred Qualifications:
Direct experience in developing AI tools or products showcasing a talent for merging
technical innovation with user needs.