IT Project Manager

Job Description:

• Manages plans and coordinates work activities for technical resources including projects contracted administration and maintenance and ad hoc service tickets (Customer Work) to ensure that goals and objectives are accomplished within prescribed time frame and funding parameters.
• Reviews proposals or plans to determine time frame funding limitations procedures for accomplishing Customer Work including staffing requirements and allotment of available resources to various phases of Company Work.
• Creates project charters establishes work plan and multidisciplinary staffing for each phase of Company Work and arranges for recruitment or assignment of project personnel.
• Confers with project staff to outline work plan and to assign duties responsibilities and scope of authority.
• May manage subcontractors and their workforce.
• Directs and coordinates work activities of personnel to ensure Company Work progresses on schedule and within prescribed budget.
• Reviews status reports and modifies schedules or plans as required.
• Prepares project and other Company Work reports for management client or others. Confers with company personnel to provide technical advice and to resolve problems.
• May manage Project Supervisors/leaders assigned to specific projects in larger organizations.

Example Duties:

• Manage service tickets contracted administrative and maintenance work and projects
• Distribute work to appropriate technical resources and manage progress blocking or gating events budget allotment and deadlines.
• Manage service ticket and project SLAs and help remove obstacles escalate to necessary resources and provide timely responses.
• Manage project kickoff with well understood objectives scopes resource budget allocations and deadlines; facilitate written record of above in project charters.
• Facilitate distribution of work to resources including service tickets contracted administration/maintenance and projects using company tools.
• Assist with resource scheduling and escalations.
• Manage project closure and timely resource work time accounting per budgeted allocations; help facilitate timely invoicing of resource work performed.
• Mature and help facilitate improvement in the processes and reporting of managing Customer Work.
• Facilitate vendor meetings to help complete Customer Work.

Success Factors:

High initiative to learn and take action
High initiative to communicate and use all methods (phone text messaging email ) at most any time whatever it takes to get the job done.
Willingness to facilitate work ask questions reach out to everyone including management whenever needed.
Persistence with diplomacy to facilitate even if this sometimes means repeat reminders;
Transparent objective timely feedback.
Ability to work in a busy sometimes complicated overloaded environment that is committed to improving and often operating upon verbal standards to be matured into documented standardized processes.
The ability to organize understand intricate processes pay attention to detail and help facilitate process improvement.

Knowledge:

• Project Management Methodologies: Understanding of various project management methodologies such as Waterfall Agile Scrum Kanban etc. and the ability to apply the most appropriate one for the projects needs.
• Company Work Tools: Service ticketing system experience and project management tools to manage the Company Work resources and deadlines.
• IT Infrastructure: Knowledge of IT systems networks hardware software and databases to effectively communicate with technical team members and stakeholders.
• Risk Management: Understanding of risk assessment mitigation strategies and contingency planning to ensure projects stay on track.
• Quality Assurance: Understanding of quality standards testing methodologies and quality control processes to deliver reliable IT solutions.
• Budgeting and Financial Management: Knowledge of budget creation resource allocation cost tracking and financial management throughout the project lifecycle.
• Scope Management: Ability to define and manage project scope ensuring that project goals remain aligned with stakeholders expectations.
• Change Management: Knowledge of change control processes to effectively handle modifications and updates to project requirements.
• Communication Skills: Strong communication skills to interact with technical teams stakeholders and clients to convey project progress and status effectively.
• Contract and Procurement: Knowledge of procurement processes vendor management and contract negotiation especially for outsourced IT components.
• Regulatory and Compliance: Understanding of industryspecific regulations standards and compliance requirements that might affect IT projects.

Technical Skills:

• Leadership: Ability to lead and motivate crossfunctional teams set clear goals and guide team members towards successful project completion.
• Time Management: Skill in creating and managing project schedules timelines and milestones to ensure timely project delivery.
• Problem Solving: Capacity to identify challenges analyze situations and develop solutions to keep the project on track and address issues as they arise.
• Stakeholder Management: Skill in managing stakeholder expectations maintaining communication and addressing concerns throughout the project lifecycle.
• Negotiation: Ability to negotiate with stakeholders team members and vendors to ensure resources schedules and priorities align with project goals.

• Risk Assessment: Skill in identifying potential project risks analyzing their impact and implementing risk mitigation strategies.
• Decision Making: Capability to make informed decisions quickly especially when unexpected issues arise that could impact the projects progress.
• Conflict Resolution: Skill in addressing conflicts within the project team and among stakeholders in a constructive and efficient manner.
• Technical Understanding: A basic understanding of IT concepts and terminology to facilitate effective communication with technical team members.
• Documentation: Skill in creating clear and concise project documentation including project plans status reports and requirements documents.

Abilities:

• Adaptability: Ability to adapt to changing project requirements priorities and unforeseen challenges.
• Critical Thinking: Ability to analyze complex situations evaluate options and make wellinformed decisions that benefit the project.
• Communication: Ability to communicate effectively with both technical and nontechnical stakeholders conveying complex information in a clear and understandable manner.
• Team Collaboration: Ability to foster collaboration and teamwork among diverse project team members encouraging knowledge sharing and collective problemsolving.
• Organization: Ability to keep track of multiple tasks responsibilities and project elements while maintaining order and clarity.
• Influencing Skills: Ability to influence and persuade team members and stakeholders to support project goals and decisions.
• Conflict Management: Ability to manage conflicts and disagreements constructively finding resolutions that prioritize the projects success.
• Strategic Thinking: Ability to see the big picture and align project goals with broader organizational objectives.
• Attention to Detail: Ability to manage project details ensuring accuracy and quality in deliverables.
• Customer Focus: Ability to understand and address customer needs and requirements ensuring the project delivers value to the endusers or clients.

Qualifications:

Education: Prefer a bachelors degree in a relevant field such as Information Technology Computer Science Business Management or a related discipline.

Experience: Preference for previous experience in project management particularly in the IT sector. This could include experience as a project coordinator team lead or similar roles where the candidate was responsible for managing project elements.

Certifications: Preference for any of the following: Project Management Professional (PMP) from PMI (Project Management Institute) Certified ScrumMaster (CSM) from Scrum Alliance or other relevant certifications.