Field Engineer 3
Posted on :
09-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2824768
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.
Position: Technical support specialist
Location: Tarrytown NY 10591
Duration:12 Months
Job Type: Contract
Work Type: NonDriving
Pay rate: $25/hour
Pay rate: $25/hour
Job Description:
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers network devices standard software and lowend servers at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair including reloading and reimaging of PCs/laptops and installing and optimizing HW/SW networking products.
Responsibilities
- Provides support for software hardware and networking support for desktops laptops and servers
- Provides maintenance and support on legacy products Supports Core server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software networks servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs moves adds and changes as required
- Tests and certifies PCs networks servers and client approved applications
- Provides followup on problems or escalation
- Maintains a high degree of professionalism in actions demeanor and dress
- Insures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- 23 years of technical experience is fine.
- Strong customer service skills preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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