Technical Writer

FastTrack Your Career: Leading the Charge in BPO Excellence with Global Innovators

Our clients success story is a testament to their unwavering commitment to excellence and innovation spanning over 90 years in the industry. They have consistently raised the bar setting new standards for performance and integrity. A key achievement lies in their dedication to promoting from within with senior executives starting in junior roles fostering a culture of growth and development.

Recognized for outstanding performance theyve earned accolades like the JD Power & Associates Award for Customer Service Excellence and the Call Center Excellence Award for Best Outsource Provider. These honors reflect their relentless pursuit of excellence and dedication to exceptional customer experiences.

At the core of their success lies a dedicated executive team driven by a shared vision of partnership and impact. With deep industry knowledge they collaborate closely with clients delivering tailored solutions for sustainable growth. Guided by values of integrity innovation impact and partnership our client has earned the trust and loyalty of clients and staff alike making them a trusted partner for industry success.

As a Technical Writer youll play a pivotal role in creating and maintaining technical documentation for diverse products and services. Your responsibilities will involve crafting RFPs user guides installation guides and other documents to convey complex technical information to diverse audiences. Were seeking candidates with a solid grasp of technical and IT terminology coupled with the ability to produce clear and concise documentation that is easily comprehensible.

• Employment Type: Indefinite term type contract
  
• Schedule: MONDAY TO FRIDAY 9 to 6 EST
  
• Work Arrangement: Hybrid
  

Reach Success: Essential Tasks in Omnichannel Solutions

• Write RFPs that clearly and concisely communicate the companys requirements to potential vendors.
  
• Collaborate with subject matter experts to gather and understand technical information.
  
• Translate complex technical information into clear and concise language.
  
• Adhere to industry standards for technical documentation.
  
• Stay up to date on the latest technical trends.
  
• Work independently and as part of a team to meet deadlines.
  

Requirements

Highlight Your Expertise: Essential Skills for Triumph

• Strong understanding of technical and IT terms.
  
• Excellent written and verbal communication skills.
  
• Ability to work independently and as part of a team.
  
• Attention to detail.
  
• Ability to meet deadlines.
  
• Tech Stack: MS Pro AWS
  
• Advantages:
  

• Basic familiarity with the SDLC and software development.
  
• Previous experience in a similar role at a Business Process Outsourcing (BPO) company is highly advantageous.
  
• Strong writing skills are required.
  
• Expertise in Information Technology (IT) within the context of BPOs is essential.
  
• Emphasis should be placed on technical experience rather than writing experience.
  
• Understanding of technology and IT infrastructure within a BPO environment is important.
  
• Additional information: Client requires a person with attention to detail and a fast learner.
  

Benefits

Explore Your Workspace: Discover the Benefits of Joining

• 5 Days work week
  
• Hybrid work arrangement
  
• Connectivity allowance and prepaid medicine
  
• WorkItems provided
  
• Indefinite term contract
  
• Additional vacation leave
  
• Direct client exposure
  
• Career growth opportunities
  
• Supportive work environment
  
• Prime Office Locations: Bogot and Medellin
  
• Up skilling opportunities with Emapta Academy
  

Who are we

Discover Emapta where your career meets Colombian vibrancy!

Emapta is not just a global outsourcing powerhouse; its a hub of opportunity infused with the lively spirit of Colombia. Joining us means becoming part of a community that values the unique cultural mosaic of our country. With a proven track record and an array of international clients Emapta provides a robust platform for your professional journey without the need for you to hop into a plane and work abroad.

At Emapta we go beyond being a workplace; were a community that treasures the harmony between professional and personal life. Emapta is a cultural melting pot that fosters innovation collaboration and continuous learning. Immerse yourself in our dynamic culture and contribute to an organization that puts employee wellbeing at the forefront.

We look forward to welcoming you to the Emapta family in Colombia.

#EmaptaExperience