Call Centre Manager
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Job Description
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Proven experience as call center manager or similar position
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Experience in customer service is required
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Knowledge of performance evaluation and customer service metrics
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Solid understanding of reporting and budgeting procedures
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Experience in basic financial analysis (costeffectiveness costbenefit etc.)
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Proficient in MS Office and call center equipment/software programs
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Outstanding communication and interpersonal skills
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Excellent organizational and leadership skills with a problemsolving ability
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Positive and patient
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High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
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Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
Employment Type
Full Time
Company Industry
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
