Customer Service Representative Slovenian

David Kennedy Recruitment is working with a leading BPO/outsourcing companywho is seeking to onboard a Slovenianspeaking Customer Support Representative for their Bratislava office.

Position: Customer Support Representative

Location: Bratislava Slovakia

Work model: Hybrid remote

Employment type: Fulltime

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Support customers and field engineers in diagnosing issues through proficient troubleshooting and isolation techniques
• Pinpoint the root cause of hardware/software malfunctions and delivers effective solutions
• Address problems via phone email or onsite visits with dispatching of necessary parts and engineers as required
• Collaborate with the Technical Account Management team to oversee and expedite issue resolution
• Offer guidance and education to customers drawing from experience and guideline documentation to ensure resolution of technical challenges
• Contribute insights on recurring customer issues.

REQUIREMENTS:

• Native/fluent in Slovenian both verbal and written. Business fluent in English
• Proficient in Windows Operating Systems and MS Office products
• Effective communication skills at all levels both written and verbal
• Proven ability to troubleshoot hardware and software across client products notebooks desktops tablets)
• Capable of prioritizing and managing daily workload effectively
• Exhibits a proactive attitude and eagerness to learn
• Approaches challenges with a solutionoriented mindset
• Previous experience within IT Services and working with Field Service Providers will be considered as an advantage.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Working schedule: Monday Friday from 9 am to 6 pm. 40 hours a week
• Meal allowance
• Transportation allowance
• Multisport card
• And many others!