Senior Infrastructure Operations Engineer

Our client is theleading provider of cloud communications solutions. They help businesses across the globe to enhance their customer engagement and experience.They arelooking for highly experienced Engineers to support our government compliance team based in Reston Virginia.

As a Senior Infrastructure Operations Engineer you will work within a team responsible for all activities associated with designing deploying and maintaining the global infrastructure supporting our key services and applications. There will be an emphasis on supporting Continuous Monitoring (ConMon) of the storm FedRAMP infrastructure and clients for the U.S. Federal Government.

The role combines covering traditional NOC SOC and Support roles. Engineers are tasked with creating approving and executing changes associated with both the initial deployment and lifecycle management of all hardware and software internal and external deployed on production platforms. A primary responsibility of the team is the configuration monitoring and resolution of all platform alarms as well as providing training for and assessing rotation engineers.

Please note due to the nature of this role working with high security and compliance all applicants need to be US citizens. No other applications will be considered at this time.

Location...

This role is based at their office in Reston Virginia.

This is an officebased vacancy and as such they expect all applicants to commute to our offices a minimum of 4 days per week.

Key responsibilities...

Monitoring & Maintenance

• Ensuring that correct alerting is configured and local work instructions are up to date
• Researching/defining monitoring and observability best practices
• Maintaining scanning tool configurations
• Executing and managing successful completion of monthly scans
• Proposing approving and implementing long term fixes for recurring issues
• Actively monitoring the NOC/SOC
• Monitoring external security notifications from vendors and other recognised security organisations
• Participating in compliance audits such as FedRAMP and ensuring annual certification tasks are completed.

Faults / Escalations

• Act as an escalation point for faults attend/lead investigation into incidents and complete follow up tasks
• Propose solutions for preventative measures to mitigate recurrence of issues
• Create approve and implement solutions to faults

Software Deployment

• Review of application designs and work instructions
• Installation of new services and upgrades of existing services
• Writing approving and executing changes of low to medium risk levels

Customer Support

• Working on resolving customer faults within agreed SLA.
• Respond to calls emails and other customer alerts promptly and within SLA/KPI targets.
• Remain committed to building and maintaining relationships with customers

About you...

• Due to our customer compliance requirements you must be a US citizen to be considered for this role.
• Bachelors Degree/equivalent preferably in a Computer Science or relevant subject or substantial alternative experience.
• Full SE Clearance is desirable.
• Experience working with government projects is desirable.
• Good communication skills.
• Good analytical skills.
• Strong background in infrastructure role typically of at least 5 years.
• Proven ability to manage and motivate others.