Customer Success Manager

• Is passionate about driving success for customers
  
• Is an active listener and expert problem solver to help find the right solutions for our clients.
  
• Is persuasive well organized and able to lead consult and collaborate well with internal and external stakeholders
  
• Truly enjoys working in a team and collaborating with others to understand discover and recommend ways to optimize our product and improve user experience using data
  
• Is always looking to learn and improve independent selflearners who love to share what they find & thrive in an environment that requires constant growth and learning
  

• Serve as a trusted advisor to and cultivate highly collaborative synergistic relationships with customers
  
• Monitor customer health and usage and proactively partner with the Account Management team to review grow and engage customers
  
• Implement and manage customer onboarding guiding and training customers to familiarize with the platform
  
• Conduct customer analysis and reporting to provide internal intelligence and insight to the organization including Sales and Marketing teams
  
• Gather and synthesize customer feedback and collaborate with the product development team to enhance the platform for customers constantly
  
• Partner the technical support team to resolve customer queries and issues
  
• Drive overall customer satisfaction fostering a positive customer experience through quality solution delivery continuous engagement and support
  
• Work in accordance with applicable policies processes and procedures constituting Pulsifi s Information Security Management System (ISMS). This includes but is not limited to the organization s Information Security Policy Data Protection Policy Clean Desk & Screen Policy & Password Management Policy
  

Requirements

• 23 years of experience in customer success or account management for enterprise software
  
• Strong verbal & written communication skills ability to present and lead in a customerfacing capacity
  
• Demonstrated experience in successfully managing and coordinating the delivery of technical/ softwareled projects
  
• Ability to manage multiple projects and work to tight deadlines
  
• Excellent organization time management skills and attention to detail
  
• Good understanding of technology and its application in human resources
  
• Competent with Microsoft Office or Google Workspace
  

Benefits

• Hybrid & Flexible Working Arrangements that are built on mutual trust and dependent on your role
  
• Strong focus on Learning and Development to ensure you succeed in your role!
  
• You will work with a tightknit team in an open environment who embrace innovation and are committed to being excellent at what they do
  
• Welcomed ideas inputs and suggestions that actually get taken into account
  
• Sponsorships for training and education
  
• Regular team/company catchups
  
• Birthday Leave to celebrate with your loved ones
  
• Additional Leave e. g. childcare leave caregiver leave mental health leave to help you achieve work life balance and look after your overall well being
  
• Medical (Outpatient) and Private Hospitalisation Insurance & Reimbursement are available within the yearly entitlements