Employer Active
Your Role as a Bilingual Customer Advisor:
Respond and record consumer inquiries/questions raised through free phone lines for
customers;
Maintain Accurate data input of consumer inquiries questions and feedback on the customer
services database;
Ensure Client complaints are dealt with and logged in line with the companys complaints
escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the
agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions support documents and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements
High School Diploma or Higher
Native/Fluent Czech
Good level of English C1;
Good ProblemSolving Skills
Strong troubleshooting skills
Benefits
Relocation package*
Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of
accommodation there is no assistance with Real Estate agencies)
300 Euros accommodation support for the candidates moving from abroad (with the 1st
payment)
Contract
Permanent (if working from the office)
Possibility of remote anywhere from Greece (6 monthly contracts)
Private Health & Life Insurance
1.300 Euros gross monthly x 14
Performance bonus
25 days annual leave
Working hours: 40h per week is 8 hours per day / 5 days a week;
*For candidates based in Greece TTEC does not provide any relocation package
1200Euros sign on bonus paid in 6 installment
Remote Work :
No
Full Time