Quality Assurance Specialist

• Will help determine company needs for leadership development succession planning career management interpersonal skills and communication training
  
• Will partner and join other HR professionals to assess and implement organizational development programs processes and training initiatives to support organizational strategies
  
• Will develop methods for evaluation of program effectiveness
  
• Will prepare program reports
  
• Will perform other duties and/or special projects as necessary
  
• Draft quality assurance policies guidelines and procedures
  
• Interpret and implement quality assurance standard
  
• Identify training needs and organize training interventions to meet quality standards
  
• Ensure ongoing compliance with quality
  
• Evaluate employees through call listening sidebyside live monitoring
  

Requirements

• Must have at least one year of experience in Quality Assurance within the BPO industry
  
• Must be amenable to work in shifting schedule
  
• Must be amenable to work onsite at our office located in Cebu Business Park
  

Benefits