Customer Service Representative Lead

Company Overview

Trusted by major players throughout the industry Inspirigent Consulting Services Inc. a subsidiary company of Altametrics has been a leading provider of SAAS solutions to businesses since 1997. The companys philosophy is to combine software design with comprehensive consultancy and support services to deliver business critical applications.

Are you ready to take the next step and join the winning team At Inspirigent Consulting Services Inc. no challenge is too big for us and we function as a team to solve problems collaborate on ideas and empower others to dream big! We offer a very exciting friendly and energetic working environment filled with constant new challenges new expectations new responsibilities and endless growth opportunities.

Simply put We Do What Others Dream!

Position Summary:

As a Customer Success Representative Lead you will ensure that new clients are effectively introduced to our solution and provided with the necessary support and resources to become engaged and successful users. In addition you will work responding to internal and external customer inquiries promptly. Expedite and source products to ensure that customer requirements are met. Deliver above and beyond customer service in a fastpaced environment. Collaborate with internal departments to facilitate customer needs

Knowledge Skills and Abilities Required:

Restaurant experience is a major plus!

A minimum of 24 years of experience in a customerfacing role (Support Implementation or Onboarding)

Strong written and verbal communication skills to create a clear and effective onboarding experience

Ability to manage multiple projects and tasks simultaneously and efficiently

Demonstrated ability to use Microsoft Excel to create format and manipulate spreadsheets

Experience using Microsoft Word to create format and edit documents

Working knowledge of Microsoft PowerPoint

Working knowledge of CRMs.

You take initiative to learn independently and are proud of your ability to improve

Able to plan for changes obstacles and external forces

Team Player: Collaborate with a diverse team of professionals to deliver outstanding customer experiences.

Compensation:

Salary Range $23.00 $27.00 per hour

Job Type: Fulltime Position

Experience level:

A minimum of 24 years of experience in a customerfacing role (Support Implementation or Onboarding)

Schedule:

8hour shift

Monday to Friday

Education:

Associate or Bachelors Degree (preferred) or prior work experience in customer support.

Work Location:

In person

Remote Work :

No