Customer Support Engineer
Posted on :
03-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2788477
Overview
Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio of complete solutions systems software consumables and onsite and online services with one overarching purpose: to help make the world healthier cleaner and more sustainable.
Job Title: Customer Support Engineer
Location: Boston MA 02115
Duration: 3 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- Provides technical support in the development and implementation of customer applications and company products. Conducts onsite enhancements maintenance and support for new and existing systems.
- Implements new product configurations/software upgrades installs network devices and/or hardware components/peripherals.
- Diagnoses troubleshoots and repairs technical problems.
- Knowledge of company and thirdparty vendor products utilized in the customers application/systems.
- This position will sit onsite at the Cambridge and Boston locations.
Job Responsibilities:
- Install maintain validate and repair PerkinElmer and/or multivendor instrumentation at customer site with bestinclass service
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Communicate service offerings including training support software laboratory services products and field upgrades
- Partner with our customers to understand their analytical workflows and applications
- Support the local instrument sales representative(s) to help secure new instrument orders
- Provide service that helps to drive the sale of new service agreements service agreement upgrades and instrument addons to existing service contracts
- Develop an understanding of other functional groups activities and responsibilities
- Demonstrate knowledge of and adherence to the installation warranty and service agreement documentation standards
- Contribute to account profitability through efficient execution and service delivery
- Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
- Maintain assigned assets including Company vehicle tools test equipment (MTE) telecommunication equipment assigned service parts inventory etc.
- Proactively develop technical and soft skills to maintain and enhance PerkinElmers value proposition to the customer
- Enhance PerkinElmers product quality by proactively reporting improvement opportunities via the quality notification process
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks on time
- Work safely with potential electrical chemical radiologic and biologic hazards using universal precautions
- Maintain training and compliance in areas of health and safety security environmental and operational aspects of daily activities in the working environment.
- Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time
Critical Skills:
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Ability to follow written and verbal directions
- Read and understand technical bulletins and service manuals
- Work under time constraints
- Ability to operate personal computer to enter data and generate reports
- Ability to communicate clearly and effectively with peers managers customers and other technical support professionals
- Experience performing maintenance and repairs on Waters LC and Agilent LC systems.
Basic Qualifications:
- Associate degree in Applied Science Biology Chemistry Electronics Mathematics Engineering or related military experience with 2 years of experience in equipment maintenance/repair OR
- High School Diploma or equivalent with 5 years of experience in equipment maintenance/repair
Preferred Qualifications:
- Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
- Experience using Microsoft 365
- 2 years of laboratory and/or field service experience working with analytical equipment
- Vendorissued certification on relevant laboratory equipment
- General knowledge of laboratory safety practices
Working Environment
- Must be able to work in a laboratory controlled environments requiring personal protective equipment (e.g. lab coat safety glasses etc.).
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the tim
- The person needs to occasionally move between labs corridors adjoining rooms and buildings onsite.
- Frequently operate on instruments objects tools or controls which will require regularly bending squatting stretching and reaching in order to perform a service function.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation the ability to observe details at close range distance vision color vision peripheral vision depth perception and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery such as a calculator copy machine and computer printer.
- Employee may be required to handle hazardous waste according to local state and federal regulations. Duties may include identifying handling generating accumulating storing and labeling hazardous waste.
- Potential risk to labbased hazards including but not limited to extreme temperature biological materials hazardous chemicals.
- May be required to complete Medical Clearance Respiratory Protection Training and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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