Technical Analyst - Service Desk

Job Title: Technical Analyst Service Desk

Job Type: Contract; FullTime

Location: Hybrid Multiple Locations (Canada)

About the Company:

Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing insurance software learning programs and other business services to producers agribusiness owners and agrifood entrepreneurs across the country.

Responsibilities:

• The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.
  

Requirements:

Required Experience

• Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience or an equivalent combination or education and experience
  

Required Skills:

• Comfortable with a variety of basic software solutions
  

• Good communication time management
  

• Demonstrated ability and willingness to learn new tools
  

• Dependable and reliable
  

• Familiarity with updating and using a knowledge base
  

• General knowledge of computer systems analysis techniques and ITIL processes
  

Nice to Have:

• Bilingual
  

Specific Project Requirements: The company s Small Segment team is seeking an experienced, knowledgeable, and agile Change Advisor to support Small Segment initiatives by developing, implementing, and evaluating strategic change requirements in this space. The Change Advisor will play a key role in ensuring employee adoption and usage. The Change Advisor will focus on the people's side of change including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Advisor will work with initiative teams and leaders to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. Skills: Top Skills Required: Demonstrate specialized depth and/or breadth of expertise in change management consultancy. Excellent facilitation skills with ability to influence change at higher levels. Ability to quickly understand and gauge corporate climate and culture. Excellent communication skills. Other Skills Required: Excellent project management, prioritization, and organizational skills. Experience with change management in an Agile environment Assets: Minimum 7 years experience in employee and/or organizational effectiveness or change management. Advanced knowledge of organizational effectiveness or change management principles and practices. Change management certification or designation. Strong understanding of Financial institutions and/or previous experience providing change management support for financial institutions