Service Manager - IT Staff Augmentation

Join Our Clients Team as a Service Manager in Dallas Texas

Our Client a leading provider of IT staff augmentation solutions is on the lookout for a dynamic Service Manager to bolster our team in Dallas Texas. If youre passionate about delivering exceptional IT services building strong client relationships and guiding candidates to success this role is for you!

Responsibilities:

• Act as the main liaison for client engagements nurturing trusted partnerships with key stakeholders.

  
  

• Collaborate closely with clients to grasp their business goals technical needs and service expectations.

  
  

• Craft and execute service delivery strategies processes and performance metrics to surpass client SLAs and KPIs.

  
  

• Conduct technical interviews to assess candidate suitability for client projects.

  
  

• Coordinate coaching sessions to prepare candidates for client interviews emphasizing technical prowess communication and presentation skills.

  
  

• Regularly evaluate service performance and client satisfaction through reviews surveys and feedback loops.

  
  

• Proactively seek opportunities for service enhancement and efficiency gains driving continuous improvement and innovation.

  
  

• Ensure compliance with contractual agreements industry standards and regulatory requirements.

  
  

• Manage escalations and resolve servicerelated issues promptly with a focus on customer satisfaction.

  
  

• Conduct performance evaluations coaching sessions and professional development activities for team members.

  
  

• Collaborate with internal stakeholders to achieve business objectives and foster revenue growth.

  
  

Qualifications:

• Bachelors degree in Business Administration Information Technology or related field; Masters degree preferred.

  
  

• Minimum 5 years of experience in IT service management preferably in a staff augmentation or consulting setting.

  
  

• Proven ability to manage client relationships and deliver highquality services in a fastpaced customercentric environment.

  
  

• Strong leadership skills with a knack for inspiring and motivating teams.

  
  

• Exceptional communication negotiation and interpersonal skills.

  
  

• Solid grasp of ITIL framework and service delivery best practices.

  
  

• Familiarity with IT staffing resource allocation and workforce management tools and methodologies.

  
  

• Proficiency in Microsoft Office suite and CRM systems (e.g. Salesforce Microsoft Dynamics).

  
  

• Ability to thrive in a dynamic multicultural environment showcasing adaptability and resilience.

  
  

• Certification in IT service management (e.g. ITIL PMP) is highly desirable.

  
  

Ready to make an impact Apply now and join us in shaping the future of IT services!