Customer Service Representative

This is a remote position.

Sandy & Rich Marquez REALTOR REMAX Coastal Homes is a reputable real estate agency specializing in coastal properties. We are committed to providing exceptional customer service to our clients and maintaining a positive work environment. We are seeking a Customer Service Representative to join our team and ensure our clients have a smooth and enjoyable experience with our real estate services.

Key Responsibilities:

• Customer Interaction: Engage with clients via phone email and online chat providing information about our real estate services and addressing their questions.
  
• ProblemSolving: Resolve customer issues and concerns escalating to the appropriate team members when necessary.
  
• Client Support: Guide clients through the real estate process ensuring they understand each step and feel supported.
  
• Documentation: Maintain accurate records of customer interactions and update customer information as needed.
  
• Team Collaboration: Work with other team members to ensure a consistent and positive customer experience.
  

Skills and Qualifications:

• Experience: Previous experience in customer service preferably in the real estate industry is preferred.
  
• Communication Skills: Excellent verbal and written communication skills.
  
• ProblemSolving: Strong problemsolving abilities and the ability to remain calm under pressure.
  
• Organizational Skills: Ability to prioritize tasks and manage time effectively.
  
• Team Player: Willingness to collaborate with colleagues and contribute to a positive team environment.
  
• CustomerCentric: A positive and empathetic approach to customer service.
  

Requirements

To be successful as a Customer Service Representative candidates should meet the following requirements:

Education:

• A high school diploma or equivalent is generally required.
  
• Additional education in business communication or related fields is a plus but not mandatory.
  

Experience:

• Prior experience in customer service call centers or related fields is preferred.
  
• Experience in industries such as retail hospitality or telecommunications can be beneficial.
  

Skills:

• Communication Skills: Excellent verbal and written communication skills. Ability to engage with customers in a friendly professional and clear manner.
  
• ProblemSolving: Strong problemsolving skills. Ability to assess customer issues think critically and offer effective solutions.
  
• CustomerCentric Approach: A positive and empathetic approach towards customers. Willingness to go the extra mile to ensure customer satisfaction.
  
• Organizational Skills: Ability to manage multiple tasks simultaneously prioritize effectively and meet deadlines.
  
• Technical Proficiency: Familiarity with customer relationship management (CRM) software online chat platforms and Microsoft Office (or similar applications). Comfort with technology and quick adaptability to new tools.
  
• Team Player: Ability to work well in a team collaborate with colleagues and support the overall customer service strategy.
  

Benefits