IT Customer Service Representative

Responsibilities:

Valid Driving License needed

Responsibilities:

Field Services Deskside

Relevant Experience 5 Years

Job Requirements / Key Responsibilities:

• Contractors Field Support services provide handson support for infrastructure devices in the Workplace & field. Devices supported include PCs mobile devices printers LAN equipment Activities include hardware maintenance software support and Installs Moves Adds & Changes (IMACs)
• Troubleshoot install printers drive mappings permissions and other enduser computing environment related items.
• Company Hardware and software maintenance and support
• Workplace (Laptops Desktops and iOS) device optimization and configuration
• Contractor shall provide onsite desktop services for supported desktop supported desktop software and supported devices at Companydesignated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
• Contractor shall provide onsite Desktop services in English for supported desktop supported desktop software and supported devices.
• Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.
• Contractor shall perform proactive maintenance of the supported desktop supported desktop Software and Supported Devices to minimize downtime.
• LogMeIn as the primary remotecontrol tool; Company remote control software used as a backup method only.
• Field Services Support shall not manage P1 tickets.
• Field Services support shall manage single user Incidents and VIP tickets P2 P3 P4 along with Service Requests only.

The supported devices are listed below:

• Desktops & laptops
• Apple Mac OS for remote connectivity (e.g. Citrix) where applicable
• Printer queue and break/fix coordination
• iOS devices
• Android devices where applicable for Mobile Device Management

The supported software is listed below:

• Enterprise software part of Companys standard workplace image (desktop and laptop)
• Provides meeting support and assistance with the use of AV hardware.
• Set up and install A/V equipment such as projectors TVs speakers microphones and cameras.
• Maintains functionality of A/V technology and replaces nonworking damaged or obsolete equipment; performs minor equipment repairs or replaces userserviceable parts on A/V equipment.

ATD Technology LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties financial and technical goals. ATD is a full service provider with offerings in Contract Permanent and TemptoPerm staffing solutions. We serve Fortune 1000 mid cap and small cap companies in the Commercial Public and Government sectors.