Call Center Representative

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide information regarding products and services to customers.
• Resolve customer issues and complaints by identifying the best solution and taking appropriate action.
• Maintain a high level of product knowledge to effectively address customer questions.
• Document all call information accurately and according to established procedures.
• Meet personal and team performance targets including customer satisfaction call resolution and quality assurance metrics.
• Follow communication procedures guidelines and policies when interacting with customers.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong problemsolving skills and the ability to think quickly in a highpressure environment.
• Proficient in computer applications including MS Office.
• Ability to work well in a team and individually.
• Exceptional time management and organizational skills.
• Reliable and selfmotivated with the ability to work independently.

customer service,communication skills,customer satisfaction