Technical Product and Services Manager

The Technical Product and Services Manager will help drive product development growth as well as service opportunities around EV Chargers in the channel for the Energy Services division largely contributing to the overall success of the company.

This dynamic team member will be the main technical liaison for our channel building confidence in our products hosting educational classes and webinars serving as the point person on technical support as well as advising onsite planning for end customer implementations. This will require working well with all levels of internal management and staff vendors channel partners and customers alike. It will be of the utmost importance that team members support ACDI s mission vision and core values. Ensure discretion with confidential information practice individual time management and encourage team members to implement healthy time management behaviors as well. Support a collaborative work environment including courteous helpful and professional behavior.

PRODUCT AND SERVICES MANAGER RESPONSIBILITIES:

• Champion Technical Product Management duties including working closely with OEM Partners to initiate cultivate and grow business relationships
  

• Drive Field Services initiatives with Energy Services Channel Partners including providing support to electricians and partners during installation and ongoing maintenance
  

• Continue to learn and be the knowledge leader for all things EV Chargers
  

• Help identify recommend and participate in relevant conferences business & technical seminars trade shows etc.
  

• Manage all technical pre and postsales activities for Energy Services EVantage Programs; including but not limited to product education/training and ongoing technical support
  

• Stay current with competitive landscapes including EV Charging Manufacturers and EV Charging Networks
  

• Cultivate manufacturer/partner relationships to gain product knowledge of EV Chargers providing insight and information internally and with dealers and customers alike
  

• Present information (Demo s webinars written proposals) to representatives of the dealer channel
  

• Develop and maintain AES Technical Training courses
  

• Support ACDI shipping/handling department with product transition
  

• Seek opportunities to obtain user case studies and testimonials from top dealers
  

• Strong knowledge of ACDI s CRM product Zoho to effectively manage quotes orders inventory and sales pipeline
  

• Ability to manage time effectively between calls meetings and technical trainings
  

• Responsible for regularly presenting your performance metrics and goals to management
  

• Contributes to team effort by collaborating internally with other teams such as marketing accounting and PSD groups
  

• Maintains a complete understanding of and adheres to all ACDI policies procedures and processes
  

• Contributes to a positive organizational culture while upholding ACDI s mission vision and core values
  

SKILLS/EXPERIENCE/EDUCATION:

• Bachelor s degree in Electrical Engineering; Apprentice Electrician; Journeyman Electrician; Master Electrician; Military Electrician Training
  

• Industry experience and/or subject matter expert preferred with; Electric Vehicles; Electric Vehicle Charging; Solar / Green Energy
  

• Familiarity with Microsoft Suite (Excel PowerPoint Word etc.) required
  

• Experience presenting to executivelevel management preferred
  

• Strong professional communication skills (via phone email and inperson) problemsolving negotiation skills technical capacity project management and collaboration
  

• Experience exercising discretion and confidentiality with sensitive company or team information
  

• Excellent organizational skills with an ability to think proactively be adaptable to change anticipate upcoming needs and prioritize work
  

• Ability to lead facilitate motivate and organize
  

• Strives for excellence by setting priorities and following through to achieve expectations
  

WHAT SETS YOU APART:

• Experience in the Electric Vehicle space and/or softwareasaservice
  

• Familiarity with EV Charging including both hardware and software knowledge
  

• Strong background and/or experience in electrical work
  

• Proficiency in Google Suite and CRM Applications
  

PHYSICAL REQUIREMENTS:

• Must be able to stand or sit for prolonged periods of time
  

• Must be able to lift 25 pounds
  

• Ability to travel up to 25% annually or as needed and fly on a commercial airliner if needed
  

• May be required to furnish a passport or other identity documents for international travel. Overnight stays away from home may be required.
  

SUPERVISORY RESPONSIBILITY:

• This position has no supervisory responsibilities
  

WORK ENVIRONMENT:

• Moderate noise level bullpen environment located at ACDI headquarters
  

• Fastpaced encouraging and positive
  

• Employee may be required to furnish adequate internet services mobile services and other devices necessary to receive business communications on a continual basis
  

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.