Help Desk IT Support Specialist

Job Title: Help Desk / IT Support Specialist

Location: Dallas TX

Duration: Full Time

Job Overview:

In this role you will be the primary point of contact for end users providing support and maintenance within the organizations computing environment. Your responsibilities will include installing diagnosing repairing maintaining and upgrading PCs terminals and printers to ensure optimal workstation performance. You will troubleshoot problem areas in person by telephone or via remote access and provide enduser assistance as needed.

Responsibilities:

• Install upgrade support and troubleshoot Windows 10 Windows 11 Microsoft O365 and any other authorized desktop applications.
• Install upgrade support and troubleshoot printers computer hardware and any other authorized peripheral equipment.
• Perform general preventative maintenance tasks on computers laptops and authorized peripheral equipment.
• Perform remedial repairs on computers laptops printers and authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Perform work in compliance with specified warranty requirements.
• Return defective equipment/parts to maintenance inventory document customer repairs and maintain and restock assigned parts inventory to ensure proper spare parts levels.
• Monitor operate manage troubleshoot and restore service to any terminal service client personal computers (PC) or notebooks with authorized access to the network.
• Learn existing and emerging technologies.
• Provide direct production support services for application users by responding to operational problems via helpdesk tickets.
• Support various applications used by staff.
• Perform other duties as assigned.

Qualifications:

• High school diploma required.
• Associate degree preferred.
• 2 years of ITrelated help desk experience required.
• Experience with MAC is a plus.

If you meet the qualifications and are interested in this role please submit your resume to (). We look forward to reviewing your application.