Sales Support Specialist I
Posted on :
01-05-2024
Employer Active
1 Vacancy
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. Our client stands as a prominent figure in the biotechnology sector merging technological acumen with toptier manufacturing scientific proficiency and operational excellence. They aid their clientele in introducing novel and effective medicines to combat diverse diseases. Their specialization spans pharmaceutical ingredients Bioscience Biopharmaceuticals Custom manufacturing Biotechnology Life science ingredients Nutrition Microbial Control Agriculture Materials Science Personal Care as well as cell and gene therapy.
Job Title: Sales Support Specialist I
Location: Walkersville MD 21793
Duration: 12 Months
Job Type: Contract
Work Type: Hybrid (Candidates must be local to Walkersville to work in the office 2 times per month)
Description:
- Sales Support Specialists are responsible for providing support to the Sales Team and customers during the sales process generally in realtime.
- They give all customers a positive brand experience. Maintaining customer satisfaction is their primary goal.
Key Responsibilities
- Manage all PreSale Inbound administrative tasks for Transactional accounts within a specified timeline by directing the customer to the website for selfsupport; including but not limited to order status pricing availability and price quotes.
- Triage communicate and close requests for all Technical and Product related inquiries.
- Respond to the customer for reserves and sample requests as well as additional requirements that are outside the scope of selfsupport.
- Including but not limited to: the creation and modification of Opportunities and Sales Agreements for Transactional customers.
- Research and interpret customer requests including but not limited to; order status pricing invoice copies product availability donor details tracking information and other inquiries related to the order.
- Set up edit authorize and manage reserve inventory requests in the pre and postsale setup; including onhold delivered & not transferred standing and backorder per standard procedures. Interpret availability data for material using Power BI Dashboard.
- Assist Customer with Credit Application Request/Form Instructions as needed.
- Work directly with customers sales and internal stakeholders to meet customer expectations.
- Provide website registration support to new and existing users while proactively pushing customers to digital platforms.
- Engage internal stakeholders and external customers in a positive professional friendly and helpful working relationship.
- Communicate with customers and internal stakeholders most positively and professionally and determine appropriate followup; i.e.; extended backorders customer notifications complaints etc.
- Ensure all vendor or customer information is current; i.e.; vendor forms supplier questionnaires bank letters and W9 requests.
- Route all relevant vendor or customer requests to appropriate departments.
- Verify and ensure necessary quote details are accurate before the final release of sales agreements to customers.
- Complete Cornerstone and iComply assignments within the designated time.
- Conduct Account Maintenance tasks; Master Data requests Account Segmentation and MSDS requests as required.
- Implementation and maintenance of standard price lists in SAP/ERP/SFDC systems.
- Ensure proper pricing and cost information is reflected on orders and sales agreements administered by Sales and Sales Support.
- Assist in discrepancies brought to attention; applying or directing corrective action into the appropriate system of record.
- Perform other duties as assigned.
Requirements:
- Prior handson experience with SAP
- Strong experience in settingup editing authorizing and managing reserve inventory requests in the pre and post sale setup
- Handson experience with MS Suite
- Excel Extract Data Formatting spreadsheets VLookup Pivot Tables
- PowerPoint Create and design presentations
- Outlook Navigation Manage contacts and tasks Calendar invites
- Customer Focused
- Accountability / Stand Alone
- Critical Thinking / Problem Solving
- Drive for Results / Action Oriented
- Strong Interpersonal and Communication Skills
- Collaborative / TeamPlayer
- Business Acumen
- Set / Manage Priorities
- Professional
TekWissen Group is an equalopportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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