Supervisor Food Operations

Summary:

• Responsible for assisting in supervising the operation of quick service branded restaurants.
• Ability to create and foster a cohesive team while demonstrating organizational planning delegation mentoring and coaching skills.
• Responsible for supervising employees workflow setting leadership standards and guiding work locations efficiency.
• Builds internal relationships ensure our employees are exceeding expectations.
• Ensure compliance with all local state and federal laws regarding food quality safety labor employment and Union guidelines as well as Company policies and procedures.

Qualifications:

• High School diploma or GED required
• Minimum 2 years management & food industry experience with multiple large highvolume food service operations and managing a team of 10 employees.
• Must be available to work on weekends holidays and nights in varying weather conditions.

Desired Characteristics:

• Associate or Bachelors degree (or equivalent) in hospitality management or business administration preferred.
• Experienced in Quick Food Service
• Must be able to express ideas clearly and logically and should love to write.
• Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization
• Must be proficient in MS Word Excel food related Point of Service system (i.e. EATEC & Clarity)
• Strong customer service interpersonal and organizational skills
• Able to provide creative solutions to guest situations
• Ability to work in a high paced repetitive teamwork environment
• Theme park experience preferred
• Experience managing in a union environment
• Strong interpersonal and analytical skills

Responsibilities:

• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
• Supervises all hourly staff and Seasonal Supervisory staff provides work direction performance reviews and coaching to team
• Ensures company compliance with Union contracts regarding employee work conditions maintaining discipline and replacing open shifts
• Completion of administrative responsibilities for the department to include team member schedules FOH & BOH operational cleanliness and sanitation checklists
• Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
• Observes critiques and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Acts as Environmental Health & Safety Team representative for the employees
• Maintains projected labor budgets. Adjust operations as necessary to budgets including weekly work schedules.
• Maintain a clean safe and professional work area

NOTES FROM HIRING MANAGER

• 100% onsite.
• Must be able to work weekend 45hr/wk (2days off on the weekday depending on schedule)
• Temp to Hire
• There will be 2 rounds of interview. 1st round virtual and 2nd round in person someone who has worked in the fast food industry or restaurant environment McDonalds Panera In&Out and etc...
• Someone that has positive attitude passionate quick problem solver decision making skills management skills good communication and taking initiative