Help Desk Support Technician
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Job Description
Job Title : Help Desk Support Technician
Location:Jackson MS Onsite
Rate : Best competitive rate
JOB DESCRIPTION
Selected candidates role will focus on providing all levels of support to our customer base both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting software installation hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing prioritizing and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.
REQUIRED DEGREE
Bachelors Degree in Computer Science Information Systems or related field.
REQUIRED CERTIFICATION(S)
# YEARS
3
Experienced with providing support for O365 Applications
3
Experience providing remote assistance using various platforms
3
Experience in desktoplaptop repair troubleshooting and software installation
3
Hardware Implementation and Deployment
3
Active Directory Management
3
ADDITIONAL REQUIREMENT
# YEARS
Three (3) references of submitted candidates required. Please provide the following information. Must submit with resume.
- First/last name of reference
- Title
- Company Name
- Job title of contractor while reporting to this supervisor/manager
- Telephone number
- Email Address (if available)
No min.
Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
Microsoft O365 experience
BMC Footprints Help Desk Experience
MAC OS Experience
Thanks and Regards
Nancy Talent acquisition Nukasani Group
1001 E Chicago Ave Unit B 111 Naperville IL 60540.
Email: Direct:
People Process Technology Integrator.
An EVerified Company.
Employment Type
Full Time
