Urgent Requirement Business Change Manager San Jose CA Hybrid

Job title: Business Change Manager

Location: San Jose CA (Hybrid)

Duration: Long Term

What Youll Do

• Develop and strengthen relationships collaborating with executive sponsors program team members and functional partners to ensure organizational change for programs is planned and executed optimally
• Engage with business & IT team members to ensure crossteam & multifunctional collaboration and alignment
• Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
• Deliver on all areas of change including enduser identification and engagement change impacts and readiness communications at all levels training assessment and development anticipating and addressing resistance and reinforcement (additional details below)
• Drive continuous improvement incorporating feedback and lessons learned into updated Change and Program Management processes and tools
• Partner with another BCM resource the Field readiness and Enablement team and the broader BCM team to execute the following for the Net Dollar Retention Program:

1. Review and update all training materials created to date:
   • Sales Enablement
   • Sales forecasting
   • SLM
   • Dictionary / Glossary
2. Support the creation of new training materials:
   • Adjustment tool
   • Partner Program
   • Native CRM reporting changes
3. Author and coordinate for review all communication to stakeholders regarding N$R program phases:

• Data Cleanup
• Dual reporting
• GTM Planning kickoff
• Release (Sales Comp Summit)
• Postrelease support

1. Revised training and communication plan:
   • Consideration of GTM planning kickoff
2. Facilitate training of a basic understanding to:

• SOMs
• Sales Managers
• Forecasting
• RRPO team
• Partner Managers
• Finance (support only)
• Romania team (support only)

1. Develop and manage the Change Agent Network
2. Develop and report on adoption metrics
3. Support hypercare activities Postrelease support (office hours communication training materials revision )

What you need to succeed

• Practical experience with organizational change management including people process and technology change implementations
• Proven expertise in change principles and application including at least 5 years of relevant experience; certification is a plus
• Exceptional communication skills for a variety of audiences both written and verbal and using multiple formats including but not limited to email PPT newsletters video and infographics
• Strong emotional intelligence and ability to establish and maintain relationships
• Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
• Flexibility and resourcefulness; resilience in ambiguous situations
• Ability to collaborate effectively across various functions and levels in an organization
• Technical capability and demonstrated use of metrics and analytics
• Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
• Experience with Field technology is preferred