Online Chat Service Representative

Sandy & Rich Marquez REALTOR REMAX Coastal Homes is a leading real estate company specializing in coastal properties. We pride ourselves on delivering topnotch real estate services to our clients and maintaining a supportive work environment. We're seeking a Remote Online Chat Service Representative to join our team providing excellent customer service through online chat platforms.

Job Description:
As a Remote Online Chat Service Representative you will be responsible for engaging with clients and website visitors through our online chat system providing them with information answering questions and resolving issues. This role requires strong communication skills a customerfocused approach and the ability to work independently in a remote setting.

Key Responsibilities:

• Customer Interaction: Respond promptly to online chat inquiries providing accurate information about our real estate services listings and other related topics.
• ProblemSolving: Address customer issues and resolve them efficiently or escalate them to the appropriate team member if necessary.
• Product Knowledge: Maintain a thorough understanding of our real estate services and properties to offer helpful information to clients.
• Data Entry: Accurately record chat interactions and maintain proper records of customer communications.
• Collaboration: Work with other team members to ensure consistent messaging and customer service quality.

Qualifications:

• Experience: Previous experience in customer service call center or online chat support is preferred.
• Communication Skills: Excellent written communication skills with a focus on clarity and professionalism.
• Tech Proficiency: Familiarity with online chat platforms and customer relationship management (CRM) software.
• CustomerFocused: A positive and empathetic approach to customer service.
• Team Player: Ability to collaborate effectively in a remote team environment.
• Organizational Skills: Strong organizational skills and attention to detail.

Benefits:

• Remote Work: Work from anywhere with a stable internet connection.
• Flexible Schedule: Enjoy flexibility in work hours for a better worklife balance.
• Competitive Compensation: Competitive salary with opportunities for bonuses and incentives.
• Professional Development: Access to training and career growth opportunities.
• Supportive Environment: Join a collaborative and inclusive team.