Technical Sales Associate

• Order taking. You will take orders in person over the phone by email or by chat and enter them into our accounting system.
  
• Quoting. You will prepare estimates for our security integrator customers ensuring that all quoted units are compatible with each other costefficient and satisfy their customers needs.
  
• Fulfillment. You will ensure that when a backorder or dropship is necessary the orders are made available for pickup or delivery to our customer promptly. When difficulties arise you will work with our manufacturer partners shipping carriers dealer customers and their endusers to resolve them.
  
• Customer service. There will be quite a lot of runofthemill customerrelated tasks. These include updating the CRM and responding to customer emails calls and messages. Occasionally we will also ask you to help other team members with shipping receiving stocking kitting light assembly etc.
  
• Billing. When a customer asks for technical support we expect you to ask a few intelligent questions to understand the issue at hand fully. Then if the problem is easy enough you can guide the customer toward a solution; in more complicated cases you will need to refer the issue to internal or outside support teams to ensure that our problem is ultimately resolved.
  

Requirements

• Be a team player
  
• Have excellent communication skills
  
• Be a technicalminded person
  
• Have a positive attitude stress resistance and calm demeanor
  
• Be disciplined
  
• Have a high school diploma or GED
  
• Be legally authorized to work in the US (we use eVerify)
  

• Technical sales experience
  
• Any experience in the physical security industry
  
• Fluency in Spanish
  

Benefits

• This is a place where you can learn a lot fast. We will be there to help
  
• Competitive compensation
  
• 401(K) plan