System Administrator

**The selected candidate will have knowledge of the following systems:** o CCTV (software and hardware components) o Parking Systems o Access Control Systems o Sensor monitoring systems. o Emergency Management Systems (First responders) o System configuration and administration **Job Duties include but are not limited to:** Design support and respond to all design elements on capital construction projects for Airport Systems expansion and installations. Responding to issues via the Service Now ticketing system in accordance to established SLAs. Perform software installs/upgrades on systems. System troubleshooting to address accessibility issues and system malfunctions. Create new accounts for users in accordance with the approval process. Configuring new devices for support of systems Perform quarterly audits on systems. Create and update system maintenance documentation. Perform server upgrades. Vendor managementconstant communication with system vendors to ensure maintenance and issues are performed on systems. Ensure vendor maintenance and support is provided accordingly to agreement. Provide recommendations to improve enduser experience/system efficiency. Routinely conduct walkthroughs throughout airport to ensure digital signage and monitors are functional. Generate tickets/work orders through vendor portal for vendor managed systems.

IT