Operations Manager

Looking for a motivated individual with excellent organizational and customerfocused skills to lead the development and growth of our "Luxer Liaison" service in the Chicago area.

Luxer Liaison is a premium service level designed to assist highpackagevolume properties in managing package flow and their Luxer One systems. This service provides onsite package management to complement our automated package systems. Our Liaison program has experienced significant growth necessitating the appointment of a dedicated individual to manage operations and account relationships in the market. As the program expands this role may grow to manage operations in additional markets in a regional role.

What you will do:

• Manage a team of 20 service professionals ( Liaisons ) providing service to multiple luxury apartment buildings in Chicago
  

• Champion our Liaison team fostering a positive work environment in person and remotely
  

• Manage the weekly operational service schedule and ensure that the service is being delivered to the expected quality level
  

• Build strong relationships with existing accounts responding rapidly to issues/concerns
  

• Help onboard new properties as they adopt the Liaison service
  

• Hire and train new Liaisons as needed (attrition to support market growth)
  

• Build processes and procedures that allow our Liaisons to efficiently service the market and help build a profitable business
  

• Lead projects that directly influence the success of the program
  

• Identify new Liaison sales opportunities and work with our sales leaders to win them
  

• Champion our values and be a role model to the entire Liaison program
  

• This individual must be located in Chicago.
  

Requirements

Who you are:

• Strong organizational skills and attention to detail
  

• At least 2 years experience managing service professionals
  

• At least 2 years experience working in a customer facing role
  

• Experience managing a scheduled hourly workforce
  

• Experience coaching and developing an hourly workforce
  

• Demonstrated experience building and scaling operations for a new program and/or in a new market
  

• Demonstrated success building strong direct relationships with customers
  

• Exceptional communication skills; demonstrated ability to communicate well with both customers and reports
  

• Willingness to serve as a playercoach frequently working in person with the team during shifts in package rooms. This role will require local commuting to various job sites in the downtown Chicago area
  

• Comfortable with technology (Google Suite Macbook/iPad and various applications)
  

• Selfdirected with a track record of succeeding in ambiguous situations
  

• Creative problem solving this is a program in its early phases; you will have to overcome unforeseen challenges.
  

• The abovelisted duties are not exhaustive and the employee may be required to perform other tasks as needed and assigned by the leadership team.
  

Benefits

What s in it for you:

• Compensation: $55$65000/annually potential for quarterly performance based incentives (Bonus)
  

• You ll have opportunities to advance. We re fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow.
  

• As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion and we have programs that bring us together on important issues and provide educational opportunities for all employees
  

• A generous benefits package (Medical Vision Dental)
  

• 401K with employer match
  

• Accrued Paid Time Off
  

• Accrued Paid Sick Leave