L3 application support lead - Insurance
Posted on :
26-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2757123
Responsibilities
- work closely with L1/L2 support for applications across different functional teams.
- manage a small team for root cause analysis and troubleshoot any L3 ticket queries from complex systems on availability of applications.
- provide appropriate technical documentation of technical issues for knowledge transfer.
- conduct in-depth study of the current systems and provide recommendation for upgrade and implementation of new-built systems to system owner teams and development teams for any necessary change requests escalations.
- perform configuration, plan for applications implementation, deployment schedules, and configuration with in-house development team, QA, and DevOps teams (both regional and local), and PaaS vendor.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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