Customer Service Representative

PermanentPosition: Customer Service RepresentativeCompany Overview:Paradise Architectural PANELS & STEEL is a leading manufacturer and supplier of architectural panels and steel products. With over 20 years of experience in the industry we pride ourselves on delivering highquality products and exceptional customer service. Our company is based in Toronto ON Canada and we serve clients across the country.Job Summary:We are seeking a motivated and customeroriented individual to join our team as a Customer Service Representative. In this role you will be responsible for providing excellent service to our clients and ensuring their needs are met in a timely and professional manner. You will serve as the primary point of contact for our customers handling inquiries orders and any issues that may arise.Key Responsibilities: Respond to customer inquiries and provide information about our products and services Process orders and ensure timely delivery to customers Handle and resolve customer complaints in a professional and efficient manner Maintain accurate records of customer interactions and transactions Collaborate with other departments to ensure customer satisfaction Keep uptodate with product knowledge and industry trends Assist with administrative tasks as neededQualifications: High school diploma or equivalent Minimum of 2 years of experience in customer service or a related field Excellent communication and interpersonal skills Strong problemsolving and decisionmaking abilities Proficient in Microsoft Office and ability to learn new software quickly Ability to work well in a team environment Experience in the steel or construction industry is a plusWorking Conditions:This is a fulltime permanent position based in Toronto ON. The working hours are Monday to Friday 9:00 am to 5:00 pm. Occasional overtime may be required during busy periods. The role may also require some travel for training or to attend industry events.Benefits:We offer a competitive salary health benefits and opportunities for growth within the company. Our team is friendly and supportive and we value a positive worklife balance.If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company we would love to hear from you. Please submit your resume and cover letter for consideration.

Remote Work :

No