Lansing MI - IT - DTMB - CSS - End User Support - Business Analyst 5

Job Title: CRM Analyst
Location: Lansing MI
Duration: 12 Months Contract

Duties & Responsibilities:

• Reviews analyzes and evaluates business systems and user needs.
• Triage user requests and tickets assign priority and severity and communicate effectively to all stakeholders.
• Maintain and prioritize CRM inbox communications.
• Draft and send communications to users and specific audiences related to business process upgrades timelines system changes or anything relevant to the system.
• Formulates systems to parallel overall business strategies.
• Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc.
• Writes detailed description of user needs program functions and steps required to develop or modify computer programs.
• Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
• Assist with developing and drafting RFPs.
• Assist in deployment and management of enduser reporting tools and platforms.
• Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
• Reviews analyzes and evaluates business systems and user needs.
• Formulates systems to parallel overall business strategies.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works under general supervision; typically reports to a project manager.
• Attends all BH CRM meetings as appropriate and assigned.

Qualifications/Requirements:

• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
• Familiar with industry standards (including Legacy Core and Emerging technologies) business process mapping and reengineering.
• A certain degree of creativity and latitude is required.
• Has knowledge of commonly used concepts practices and procedures within a particular field.
• Familiar with relational database concepts and clientserver concepts.
• Ability to organize evaluate and present information effectively.
• Ability to analyze synthesize and evaluate a variety of data for use in program development and analysis.
• Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
• Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word Excel PowerPoint Outlook).
• Ability to meet competing deadlines.
• Strong data management skills.
• Experience in process improvement project management and data management