Automation Engineer

We are a fastgrowing EndtoEnd IT company specialising in Managed Services Professional Services Security Cloud Infrastructure IaaS SaaS Servers & Storage Networking and almost anything under the IT umbrella.

Companies in various industries are using our Managed Services to work with their management team to shape their IT infrastructure to their needs providing all methods of IT service to their business and staff such as procurement support and projects. Industry examples include Property Development Healthcare Notforprofit Food Manufacturing and range from 5 500 user count.

We align our services with what our customers want/need providing guidance and ensuring that technology is used to improve the business requirements of each organisation. For our customers this ensures that the business benefits from the technology services we implement and that their staff are using technology effectively in their work.

Their business roadmap is exciting and ambitious. We need to be smart and calculated on how we get there and want to surround ourselves with people who thrive off challenges.

Culture is a buzzword but its something we truly believe in and prioritise. Our values mission and the genuinely amazing people that make up the team are what makes our company such a great place to work. We are a growing team of diverse individuals share information and tasks proactively through smart systems that we have in place. Feedback from our staff and customers are taken with great thanks welcomed adapted and learnt from.

We are a fastgrowing multiawardwinning company that is disrupting the IT Managed Services space in New Zealand and beyond!

Overview of the Role

Reporting to the IT Service Manager an Automation will be responsible for designing implementing and maintaining automation solutions to streamline various IT processes. Your primary focus will be on automating Remote Monitoring and Management (RMM) tasks Sophos Central management scripting patch pushes and other tasks to enhance efficiency and reduce manual labour. Additionally you will be in charge of maintaining accurate documentation for all clients in our IT Glue platform. This role requires strong technical skills problemsolving abilities and the ability to educate staff on automation policies. This includes PowerShell RMM Scripting via Datto RMM automation workflows and SNMP monitoring templates.

Main Responsibilities

The main responsibilities include but are not limited to:

• Implement and maintain a highly available and reliable provisioning and automation environment based on API and Powershell as well as Datto RMM technology
• Own the process for releasing builds into Dev Test Stage and Production
• Own the process for releasing upgrades/ updates to customers including patches maintenance releases etc
• Own the RMM solution
• Own the documentation platform ensuring that all client documentation is uptodate organized and accessible for the team
• Automated Reporting: Develop automated reporting tools to provide realtime insights into system performance client metrics and service level agreement (SLA) compliance.
• SNMP Monitoring: Utilize SNMP protocols to design and implement automated monitoring solutions for network managed devices. Collect and analyze SNMP data to proactively identify performance issues network bottlenecks and potential security risks
• Help implement policies around hardware and OS level upgrades
• Enhance and support our infrastructure and Cloud software monitoring solutions
• Effectively communicate and collaborate with R&D Customer Success Support and Operations teams
• Automating processes to assist installing configuring testing and maintaining operating systems application software and system management tools
• Resolve hardware operational infrastructure performance and application incidents
• Provide preventative maintenance troubleshooting and quickly resolve problems to ensure infrastructure and application stability
• Develop and enhance service documentation
• Design and configure templates triggers and alerts
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks will be an advantage
• Staff Education: Educate staff on automation policies procedures and tools to promote a culture of automation and increase productivity
• Maintain open communication with customers and coworkers updating them on the status of incidents and advising them of any changes or outages
• Replacement of Manual Labor: Identify opportunities to automate manual tasks and processes across the MSP environment leading to improved efficiency and reduced human errors.

Core Competencies

• 5 years of handson experience in IT
• Experience in Managed Services is an advantage
• Experience with supporting SQL/ My SQL Databases is preferred
• Experience with C# is an advantage
• Solid understanding of monitoring and troubleshooting
• Solid understanding of SNMP
• Experience in TR069 is an advantage
• Experience with serverside scripting automation
• Experience with Datto RMM or similar RMM solution
• Windows Administration experience (Active Directory IIS Disk management Windows Patching Performance)
• Scripting in either PowerShell bash and python environments
• Experience with backup scripting and technologies
• Experience with security solutions particularly Sophos is an advantage
• Networking with firewalls and in the cloud
• Superb written and verbal English skills
• Excellent organizational skills and attention to detail
• Creative thinking skills
• Outstanding communication interpersonal and teamplayer skills
• Strong analytical and problemsolving skills
• Teamplayer; this is an important characteristic of our team
• High degree of customer empathy and natural ability to build relationships and rapport
• Wellversed in current technological trends and familiar with a variety of technology concepts
• Handson experience managing Apple Mac computers is an advantage
• Excellent interpersonal skills include strong communication active listening a customerfocused attitude and telephony skills.
• Ability to diagnose technical issues and offer effective solutions.
• Ability to manage multiple tasks and quickly adjust to changes.

What we offer:

• Ambitious challenges in an exciting emerging IT Managed Services team with a wellfunded growing business
• Supportive team
• Plenty of training and opportunities to upskill and promote within the team
• Plenty of engagement activities
• Regular technical team meetings
• Work from Home set up

Remote Work :

No