Customer Success Manager

Are you ready to join a fast growing scaleup thats changing the way global brands and agencies digitize their media management Mediatool are looking for a passionate Customer Success Manager in Stockholm Swedenwho excels at building strong client relationships and maximizing the use of innovative tools. Does this sound like youApply now!

Your Role:

As our next Customer Success Manager based in Stockholm you will be a crucial member of our team responsible for:

• Setting up new customer accounts and leading onboardings.
• Proactively engaging with customers to minimize churn.
• Developing strategies to enhance customer engagement and upsell effectively.
• Providing stellar customer support and enhancing our Help Center.
• Relaying customer feedback to our Development team and nurturing ongoing customer relationships
  

Who You Are:

• You have at least 2 years of experience in Customer Success Relationship Management or as a Service Manager within the tech industry preferably in a SaaS company.
• You have a proven track record of building strong relationships with customers particularly at the executive level.
• You possess exceptional project and change management skills with keen attention to detail.
• You are a team player comfortable working with teams across various time zones and especially attuned to the Scandinavian business culture.
  

Our Offer:

• A competitive salary and a key role in our dynamic Sales Marketing and Customer Success (SMaCS) team.
• Opportunities to grow quickly in a fastpaced startup both locally and globally.
• An international working environment with a deep focus on the Nordic market.
• A company culture that encourages proactivity shared goals and teamwork.

Mediatool is a rapidly growing Software as a Service (SaaS) company helping local and global brands manage their media more effectively. Our clients include major names like Kelloggs Este Lauder and H&M who trust our platform for their marketing planning and performance management.

Apply now! Lets connect and explore how you can contribute to our team in Stockholm. Were reviewing applications on a rolling basis so dont wait with your application!