Customer Service Coordinator 12 Month Contract

Cathelco is part of Evac group and we are the worlds leading provider of integrated water and waste management systems as well as corrosionprotection systems for the marine offshore and building industries. Our cuttingedge solutions and services have been helping leading global players in these industries to significantly reduce their environmental footprint for more than 40 years. With offices in 13 countries across four continents and representatives in more than 70 countries we pride ourselves on being close to our customers wherever in the world they are located.

Purpose of the role

• Be the dedicated point of contact for customers and provide an excellent customer experience.
• Following the customer order process from order entry to invoicing. Collaborating efficiently with all relevant internal and external parties.

Key responsibilities

• Ensuring a good customer experience and satisfaction from order confirmation to delivery and invoicing. Being the dedicated point of contact to the customer throughout the order processing cycle.
• Ensuring that the first promise to customer is aligned with product availability and set realistic target dates.
• Ensuring OnTime Delivery to meet customer requirements whilst keeping the Customer informed of any delays & progress of order
• Operating as part of the spares team to support the full sales process.

Key requirements

• An open can do attitude selfstarting strong time management and organisational skills are an essential requirement to fit into this role.
• Previous experience in providing excellent Customer Service is essential.
• Excellent communication skills are required for dealing with international customers overseas entities and various internal departments such as Production Sales Purchasing Credit Control & Technical)
• High level of attention to detail and ability to manage workload effectively is essential.
• Ability to work well with others in a team and build relationships with third parties is essential.
• Intermediate use of Microsoft Office tools particularly Outlook Excel Word and PowerPoint.

What we offer

We offer you an exciting position in a global business. Together with the team around you you will have the chance to help us achieve our vision of a future with no waste. As a working environment we offer an inclusive and safe culture where colleagues know and trust each other.

Interested joining us

Great we are looking forward to hear from you!