Service Desk
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Job Description
Role: Service Desk
Location: Columbus OH
Work from Home 100% Remote Vendor / Candidate must be able to provide laptop/computer USB headset and a consistent internet connection for the work
Years of Relevant Experience:
3 Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education: 4year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
Receive telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software programming languages electronic mail or operating systems.
Have the ability to train and lead other team members and new team members on technical procedures and development
Report Incident Management to the Management Team and escalate any discerning technical issues
Ascertain the nature of problem determine whether problem is caused by hardware such as modem printer cables or telephone and log in tracking system.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps.
Use technical databases to research problems and talk with coworkers to research problem and find solution.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Support shared software such as operating systems configuration management tools application and development tools testing tools compilers and code editors.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Mandatory skills
Microsoft O365 ability to type 40 WPM excellent time management
Previous experience in training new associates or leading in a call center environment
Certifications or Desired skills if any Experience with ServiceNow Salesforce or similar ticketing system.
Thanks and Regards
Santosh Yambari
Sr. IT Recruiter
Office x1009
1103 Schrock Road Suite 102
Columbus OH 43229
MBE & SBA 8(a) Certified
Direct
Fax
Current Openings
Candidates and Vendors
For H1b visa and EAD (GC or OPT) we will need a copy of visa DL passport and I94 on day of joining. Please do NOT submit for position if you or your candidate are not willing to share these items by joining date as we will match copies of visa information and DL submitted with originals in person.
DEVELOPMENT TOOLS , TESTING TOOLS , MICROSOFT
Employment Type
Full Time
