FL-DCF-Lakeland-ESS Storefront-Meeter Greeter

Job ID: 734942

Position: StorefrontMeeter Greeter

Department: FLDCF

Work Location: 200 N. Kentucky Ave Lakeland FL 33801

Duration: 3 Months (Mon to Fri 08:00 AM to 05:00 PM)

Job description:

• FLDCFLakelandESS StorefrontMeeter Greeter Meet/greets customers and assists customers with the application process (online and paper) and navigating through the selfservice lobby. Must be bilingual (English/Spanish).

Job Description:

• Meets/greets customers and assists customers with the application process (online and paper) and navigating through the selfservice lobby.
• Ensures lobby equipment (example: copier phone and fax) and forms are operationally available to customers throughout the day.
• Answers general inquiry questions related to program requirements application processing case status and benefits information.
• Logs customer into computerbased system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
• Educates customers on community partners and the benefit/features of my ACCESS Account including account setup and password resets.
• Assists customers with referrals to other agencies and community resources.
• Monitors lobby traffic flow and notifies supervisor of any issues.
• Completes client registration clearances (CRAD) as needed.
• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
• Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
• Processes incoming and out going mail and scanning documents into the appropriate electronic file.
• Performs special work assignments and other related work/duties as required or assigned.
• Maintains and develops professional knowledge and skills by participating in supervisory performance conferences staff meetings mandatory training and workshops as assigned or required.

Skills/Knowledge:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Knowledge of basic arithmetic.
• Ability to deal with the public in a tactful courteous and effective manner.
• Ability to speak clearly and correctly.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules regulations policies and procedures relating to applicant employment or assistance for health care or community services.
• Ability to review data for accuracy and completeness.
• Ability to organize and maintain filing systems.
• Ability to perform basic arithmetical calculations.
• Ability to plan organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others