Service Desk Technician 1st level

Company mission

Were uniquely positioned to support transit bus and rail car manufacturers as well as public transit operators around the globe. Were developing and delivering technology with tangible benefits to public transit.

Core Values

We deliver globally recognized technology solutions that increase intelligence safety and efficiency for public transit operations.

We were established and purposefully architected to make a lasting impact on the transit technology market. Combining strategic research and development with smart acquisitions we are merging a broad range of expertise and new technology along with bestinclass products from successful wellknown regional companies into one cohesive global organization.

Were uniquely positioned to provide solutions to connect transit passengers to vital information while supporting the operational objectives of efficient transit operations. Supporting transit bus and rail car manufacturers as well as public transit operators around the globe were developing and delivering technology with tangible benefits to public transit.

Requirements

TECHNOLOGY

Proficiency with Microsoft Office applications is required including but not limited to Outlook Word Excel Teams PowerPoint and Visio.

Strong knowledge of computer hardware operating systems (Windows) and software applications.

Familiarity with network protocols and troubleshooting network connectivity issues.


KNOWLEDGE
Computers and Electronics Knowledge of circuit boards processors chips electronic equipment and computer hardware and software including applications and programming.

English Language Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar.

German Language Knowledge of the structure and content of the German language including the meaning and spelling of words rules of composition and grammar.

Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

Administration and Management Knowledge of business and management principles involved in strategic planning resource allocation human resources modeling leadership technique production methods and coordination of people and resources.

Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles techniques procedures and equipment to the design and production of various goods and services.


SKILLS
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.

Active Listening Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.

Reading Comprehension Understanding written sentences and paragraphs in workrelated documents.

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis Determining how a system should work and how changes in conditions operations and the environment will affect outcomes.


ABILITIES
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing that there is a problem.

Tasks & Responsibilities

User Support: Provide firstline technical support to endusers via phone email chat or in person ensuring timely resolution of ITrelated issues.

Troubleshooting: Diagnose and resolve hardware software and network problems escalating complex issues to appropriate teams when necessary.

Incident Management: Log track and prioritize support requests using a ticketing system ensuring accurate and timely documentation of all incidents and resolutions.

Password and Access Management: Assist in password resets account creations and access provisioning and deprovisioning as per company policies.

Software Installation and Updates: Install configure and update software applications ensuring compatibility and adherence to licensing agreements.

Hardware Support: Provide assistance with hardware setup maintenance and replacement including computers printers and peripherals.

Remote Support: Offer remote assistance to remote or offsite employees guiding them through technical issues or performing remote troubleshooting when possible.

Knowledge Base: Contribute to the development and maintenance of a knowledge base creating documentation and FAQs to aid endusers in solving common issues.

Training: Assist in training employees on basic IT processes and best practices.

Compliance: Ensure that all support activities comply with company policies security standards and regulatory requirements.

Core Benefits

1) Exposure to a wide range of exciting technological challenges and learning opportunities

2) Modern workplace with cuttingedge technologies

3) Hybrid working model (80% onsite)

4) Stable employment in a globally operating company

5) Competitive Salary

Hiring Process

1) Initial interview to discuss personal and professional backgrounds technical skills and fit within the company culture.

2) Technical interview focusing on specific skills and problemsolving abilities.

3) Final meeting with IT management and HR to finalize the employment details.