Account Manager

Regional Account Manager

The Regional Account Manager will provide a heightened level of service and support while deepening the relationship with our active customers. The Account Manager s responsibilities include growing the company s revenue by ensuring that customers are satisfied with the services provided and identifying new business opportunities. A successful Account Manager will be able to manage multiple accounts simultaneously while maintaining and growing their business with Fluid Truck.

Location: Denver CO

Compensation: $55000 $60000 monthly bonus opportunity

Responsibilities:

• Primary responsibility will be to ensure a world class customer experience.
  

• Developing and sustaining solid relationships with active customers with the ultimate goal of driving revenue growth.
  

• Addressing and resolving key customer complaints.
  

• Acting as the main point of contact between active customers and internal teams.
  

• Compiling reports on account progress goals and forecasts for various teams and stakeholders.
  

• Developing a thorough understanding of our customer needs and requirements and preparing customized solutions.
  

• Cross train members of the customer care team to ensure a seamless experience for the customer
  

• Oversee the customer care workflow to optimize the customer experience.
  

• Collaborate with Regional Sales Manager (RSM) to determine the appropriate fleet allocation per market.
  

• Work collaboratively with the RSM to ensure a smooth onboarding process for all new customers.
  

Requirements

Qualifications:

• 13 years of proven experience in account management.
  

• Ability to analyze data and sales statistics
  

• Ability to work in an environment with multiple priorities and requirements under time constraints.
  

• Highly conscientious follow up and problem solving skills
  

• Proficient in CRM software.
  

• The ability to build rapport with key clients.
  

• The ability to handle multiple client accounts.
  

• Strong negotiation and leadership skills.
  

• Exceptional customer service skills.
  

• Excellent communication skills.
  

• Proven ability to work cross functionally.
  

• Proficient in a web based and mobile app driven environment with the ability to use a variety of systems and technologies.