Coordinator Riders
Posted on :
23-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
-
About the job
About The Opportunity
What’s On Your Plate?
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Lead the team to complete Ad-hoc tasks and projects
- Lead a Team of Rider Coordinators and/or Rider Captains
- Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items
- Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level
- Manage rider rooster with proper allocation of shifts/breaks/off-days etc
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Inventory management and usage compliance of Rider equipment
- Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed
- Groom rider quality (behavior, appearance, professionalism, presentational etc)
- Setting up a performance improvement plan to improve performance of low performing riders
- Reduce rider complaints originating from customers
- Monitor riders performance on individual level and responsible for coaching/warning riders
- Audits fleet appearance & rider behavior via on ground visits
-
What you need to be successful
What Did We Order?
- Bachelor's Degree
- 2+ years of experience in food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal.
- Influencer and negotiation with good public speaking and presentation skills
- People management skills: Experience in managing a bigger group of people
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
