Circle Business Head-East

Key Accountabilities
Leads Operational Excellence and the Guest Experience:
Role models expected behavior and coach teams on hospitality standards
Ensures all the restaurant meets safety sanitation and cleanliness standards as per expectations
Sets the standards to ensure team handles all Guest concerns in a timely and sustainable manner
Empowers the team to satisfy Guest needs and resolve concerns 5. Removes barriers to delivering
Hospitality behaviours during shift.
Drives Sales Growth:
Takes accountability for understanding all in store marketing promotions of the circle and provides
inputs for national marketing on circle digital/print and other medium of marketing elements
Executes new product rollouts
Responsible for system growth as well new store sales
Responsible and drive Bottom Line:
Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual
business plan lines
Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis guide
them to maintain the lines
Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive
Builds Team Talent:
Treats all team members fairly and with respect.
Supports the training of new team members
Recognizes team members for team contributions
Holds team members accountable for their behaviour and performance
Provides coaching to team members to improve performance
Provides communication to team about goals and performance
Expands the footprint:
Identify the new locations for the business expansion in line with the business strategy
Responsible for new restaurant operating days and prepare the propose the capex calculation
Understand and observe the completion closely and update stakeholders and plan to tackle the competition
Flexibility and Adaptability:
Acts quickly to solve problems in area of responsibility
Provides feedback and suggestions to improve performance
Is flexible with work schedule as business needs
Understands and complies with all procedures and policies
Provide action plans to address issues and opportunities and effective execution of the same
Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates:
Discusses issues with other support functions of the circle and prepares the action plan
Discusses the business plan and brings out the alignment