Associate Consultant

Designation: Associate Consultant

Base Location: Gurgaon

This is a client facing role with the key responsibility of undertaking assisting our clients in successful delivery and implementation of companys product in their construction projects. The consultant shall be required to travel to client project sites to get the desired software usage results.

Responsibilities:

• Coordinate & understand client projects processes plans etc.

• Setup and implement the company on client projects as per client requirements.

• Conduct product training and hand hold the customer on using the product

• Interact and liaison with client users and teams on various procedures such as resolution of queries / issue / escalation etc.

• Proactively support client management by undertaking & presenting project related analysis based insights from data in the company to help clients expedite construction.

• Support in preparation of case studies to quantify the impact of the product delivered to clients.

• Support in taking client feedback on product implementation for improvements and provide it to the company product team for consideration.

• Ensure highest quality of the software delivery to clients.

• Ensure completion of project delivery milestones as per schedule.

Experience and Qualification:

• Bachelors degree in civil engineering from a reputed college

• MBA in Construction Management from a Tier 1 College is mandatory.

• 13 years of work experience

• Experience of working on project sites preferably roads or metro or buildings projects

• Experience of working with project management software.

• Experience of preparing presentations and excel based analysis to clients / customers / internal stakeholders.

Skills Requirements:

• Ability to multitask effectively.

• Ability to work independently and as part of a team.

• Highly detailoriented.

• Strong analytical and problemsolving skills to identify and solve customer issues.

• Excellent organizational and time management skills.

• Exceptional communication and customer service skills.

• Strong client relationship building skills.