IT iQuote Training amp Support Specialist

Title: Sr. IT iQuote Training & Support Specialist

Work Location: Atlanta GA 30328

Job Type: Contract

Work Type: Onsite

Duration: 9 Months

Job Description:

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Reporting to the Sr Manager IT Consumer Commercial Systems the Senior
iQuote Training & Support Specialist will work as part of a team
responsible for developing and delivering training content that
satisfies the learning needs of the MachONE Foundation iQuote team and
all business partners across the global Consumer network and the
continued support through and post the implementation process to
successful go live and adoption.
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This role is critical to the successful delivery of a rapid rollout and
adoption of the MachONE FoundationiQuote system model in an accelerated
timeline in support of the wider One client objectives.
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The role will support the rollout program by providing endusers and
delivery teams training at key project stages.
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This will involve leveraging multiple technologies in remote and
inperson training environments.
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Deliver academy style training for the Consumer Organization
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Deliver highquality detailed training of iQuote to end users business
partners project team and members
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Support business partners through cutover and golive activities
hypercare and transition to normal support
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Provide first level support for the global network of Consumer
Converting plants by monitoring addressing and progressing helpdesk
support tickets
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Plan develop organize write and edit training materials operational
procedures and manuals for applications in a manufacturing environment

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Track participation in training for each wave of required participants
and advise the implementation team accordingly
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Implement practice requirements check on learnings quizzes and tests
to ensure adoption of learnings
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Maintain a comprehensive library of technical terminology and
documentation
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Author and edit documents to maintain continuity of style and content
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Stay connected to the software development life cycle to ensure training
materials and documentation are continually updated as new features are
added
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Assist in evaluation and testing of provided software patches and
enhancements
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Manage the documentation set and ensure appropriate updates and
consistent dissemination of documentation
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Monitor usage of various training materials
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Work with applications standards team and business process team to
create and maintain day in the life checklist
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Collect and store the signed off checklists from the implementation
teams
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Facilitate translation of training materials to required languages
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Liaise with Corporate Training Department to ensure documentation meets
client standards

Top Skills:

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Training in consumer estimating / sales
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Support in consumer estimating / sales
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Change management in consumer estimating / sales

Additional Information:

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BS/BA; Technical Degree
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5 years experience working in a training and software implementation
position preferably within a manufacturing environment.
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Strong written verbal communication and presentation skills for both
technical and nontechnical audiences
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A working knowledge of systems and processes of converting plants
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Strong knowledge of ePS Packaging suite/Radius infrastructure and
workflows preferably with an understanding of iQuote standard template
(or other similar system experience)
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Ability to prioritize with an execution focus
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High standard of proficiency in MS Office SharePoint Microsoft Teams
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Demonstrate ability to operate in a rapidly changing environment
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Ability to travel