Portfolio Activation Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Portfolio Activation Specialist
Location: Austin. TX
Position Type: Contract
Duration: 6 Month
Work Type: Onsite
Rate: Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
JOB DESCRIPTION:
Who Youll Work With
The Portfolio Activation Specialist (PAS) role is a highly critical strategic advisor and Enterprise Agreement onboarding expert who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement transforming their business and driving business outcomes.
The PAS will build close relationships with customers and other internal teams such as Sales architects engineers as well as fellow CX colleagues Customer Success teams.
If youre passionate for customer success collaboration and endtoend service & support excellence we have a place for you!
What Youll Do
In this role youll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement.
Deliver internal and external kickoff meetings
Support large customers with EA Onboarding
Maintain deployment delivery schedule and lead customer expectations
Raise critical issues and involve account teams and leadership if customer expectations are misaligned
Update tracking tools daily and provide progress reports for operational and program teams
Ensure all critical project documentation is filed on relevant project folder in Central repository
Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
Collaborate with the PAS Regional Lead Account teams CX Partners to improve customer adoption address product concerns and drive incremental growth
Be responsible for evangelizing the endtoend CX offer strategy and roadmap to sales specialists delivery teams and customers
Who You Are
You consider yourself highly customerfocused and have 5 year Customer Success and/or Project Management work experience.
Proactively understands customer needs and aligns resources to those needs as applicable while managing their expectations accordingly
Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
Have a clear understanding of highlevel business landscape including key strategic priorities processes and driven marketplace
You are skilled at converting goals into impactful plans to meet objectives
You have a consultative approach towards customers and like to think strategically
High level understanding of Cisco Enterprise Agreements Products Services and Solutions
Excellent communication and presentation skills with the ability to confidently communicate with diverse audiences to produce clarity and impact both in remote/virtual and facetoface environments
You are a great team player flexible and feel comfortable with working independently
Knowledge of Power Point Excel and reporting skills
BA/BS degree preferably in a related field with technical background
Fluent English in speaking and writing
ABOUT Ztek:
Ztek Consulting Inc is a minority and womanowned business enterprise that leverages a unique blend of human talent machine learning algorithms and artificial intelligence to provide customized talent management solutions for clients. Zteks diversityfocused hiring models have proven successful particularly in hiring veterans. The companys veteranfocused hiring and deployment program ZV.E.T matches skilled veterans with clients needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324
Employment Type
Full Time
Key Skills
