Cluster Manager
Cluster Manager
Posted on :
23-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2740084
Cluster Manager Operations
Cluster Operations Manager is responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office Business Center Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance) and managing staff for both properties. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CORE WORK ACTIVITIES
Leading Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating selfconfidence energy and enthusiasm.
Assists employees in understanding guests everchanging needs and expectations and exceeding them.
Managing Property Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a onetoone basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability
Assists in performing required annual Quality audit with GM & RD.
Ensures a viable key control program is in place.
Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed in a timely fashion.
cluster,operations,customer service
Employment Type
Full Time
Key Skills
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