Dutch EMEA

Delivery Key responsibilities: • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks • Where applicable ensure Data Management is performed accurately and on time • Ensure Tickets and Calls are responded within SLA timescales and to a high standard • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs • Proficient in using systems and tools • SOC Controls completed on time and with the necessary evidences • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate • Highlight to Service Manager any deviations from the standard scope of service • Ability to recognize and deal appropriately with sensitive and confidential information • Successful completion of all learning objectives • Time Recording to be completed accurately and on time • Alight Security Standards are adhered and followed • Contribute to team meetings and raise any issues immediately to your Service Manager • Ensure you are up to date with all Alight announcements and communications • Build good relationships with all lines of businesses where appropriate • Update internal stakeholders, when needed, in a timely and accurate way • Participates in projects and activities as needed and assigned • Adherence to all Security and Compliance procedures • 100% Attainment of customer SLA agreements • Adherence to quality standards • Demonstrate professionalism and act responsibly Alight Core Competencies • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities • Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way