Tech Support Specialist

ROLE : TECHNICAL SPECIALIST

Location : SAN ANTONIO TEXAS

As a Sr. Tech Support Specialist you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels.

Primary Responsibilities:

Troubleshoot hardware and software issues and repair or escalate as needed.

Image configure and install new hire equipment per outlined procedures.

deliver and install printers peripherals and other hardware as needed.

recover hardware from terminated employees.

Use remote control tool to assist end users when needed

Provide an accurate record of each call in incident management tracking tool

Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function

Anticipate customer needs and proactively identifies solutions

Plan prioritize organize and complete work to meet established objectives

Requirements (A bachelors degree in a technical field can be substituted for up to 2 years of technical experience):

2 or more years of experience with PC operating systems

2 or more years of experience in a customer service role

2 or more years of Technology Support experience

Experience with MS Office (including Word Excel and PowerPoint)

Experience with basic Networking Principles Internet Protocol Suite (TCP/IP) Local Area Networks (LAN) and Wide Area Networks (WAN)

Assets

Bachelors Degree or higher level of education preferred

Information Technology Certifications preferred

Computing Technology Industry Association A Certification preferred

Please email your resume to