Job Summary

You will be responsible for the design and development of the overall functionality of digital products to ensure exceptional user experience by translating business requirements and concepts into sitemaps & journey maps wireframes and prototypes. You will provide design support while understanding usercentered design principles and best practices.

Reporting Structure

• This role reports to the Lead Customer Experience

Job Objectives

• Translate complex concepts and interactions into visually coherent wireframes or prototypes
• Design and develop UX interfaces and workflows to enhance user experience
• Research understand and utilize ongoing mobile applications/website analytics

Job Responsibilities

1. Design & Development
   • Create customer experience journeys for product/project features web pages product interstitials notifications and other components of the product experience that align and support the overall subscriber experience
   • Create wireframes storyboards walkthroughs and prototypes to communicate your design to the rest of the team
   • Develop detailed wireframes user flows mockups and other product deliverables to effectively communicate designs and product requirements
   • Formulating information architecture and navigation for complex data structures
   • Articulating futureproof design strategy for multiaudience multichannel multiapp solutions
   • Work with other teams to test features and incorporate user feedback into design iterations
   • Utilize rapid prototyping and iterative design techniques
   • Design for multiple platforms & screens for peoplecentered digital products
   • Deliver engineeringfriendly design specifications and documentation
   • Online portfolio of Research Personas UX Flows Experience Maps Wireframes Prototypes and User Testing
   • Conduct benchmarking against similar types of businesses to ensure that the proposed design is following the latest trend in the market and is competitive compared to other businesses in the same industry
   • Conduct research predeveloping the customer experience
   • Conduct surveys to collect end customers feedback on the developed journeys
2. Documentation Communication & Collaboration
   • Create documentation (Interactive playbooks UX documentation site architecture wireframes use cases and task flows) to be used by the team
   • Maintain all UX/UI Templates documentation assets personas design mockups user flows navigational maps and experience documentation for assigned projects
   • Communicate designs Create meaningful UX deliverables such as sketching storyboards sitemaps wireframes flowcharts prototypes
   • Collaborate with project teams to create artwork for the platform that satisfies requirements and strategic messaging and continues to raise the visual integrity of the user experience to drive user adoption and engagement
   • Collaborate with fellow designers to help evolve the design language of the website/mobile application
   • Collaborate crossfunctionally with other groups to solve strategic initiatives and new project challenges quickly and creatively
   • Work closely with a crossfunctional team of designers software engineers product managers and business owners through all product development phases
   • Work with the Software Testing team during the testing phase to ensure that what was developed matches the journey designed

Job Requirements

Educational Qualification

• Bachelors degree in computer science or a related field

Licenses & Certifications

• Scrum Master
• Google UX Design Professional

Previous Work Experience

• 6 years of experience as a user experience designer information designer interaction designer and graphic designer
• Experience in professional user interface design or related design disciplines
• Proficiency with several graphics tools (Photoshop Illustrator InDesign)
• Proficient with at least one of these design programs such as Adobe Suite Sketch Figma or equivalent
• Proficiency with wireframe and prototyping tools (Axure is the current tool of choice)
• Ability to work on highly detailed projects highly creative branddriven projects
• Experience shipping highquality consumer or enterprise products a plus
• A strong portfolio of work demonstrating breadth and depth in UX and visual design design strategy and process Critical thinker able to work through complex variations and with high attention to detail
• Experience designing complex solutions for complete digital environments for both desktop and mobile.
• Experience applying WCAG standards to design concepts
• Proficient with qualitative and quantitative user testing methodologies such as user research usability testing (moderated and unmoderated) A/B testing and analysis

Skills and Abilities

• Solid foundational design skills and sensibilities
• Software Skills Strong proficiency/expertise in:InDesignAdobe XDAxure RPInteractive Prototyping Tools
• An added advantage if you have the knowledge of tools such as Hotjar Google Analytics etc.
• Conceptual confident competent adaptable proactive and resultsoriented with leadership and strategic thinking abilities
• Continuously learn and gain knowledge about new software design technologies & trends and leverage the latest Web technologies
• Ability to interpret and convert complex concepts and ideas into visually coherent wireframes or prototypes
• Ability to work in a fastpaced environment and multitask and meet tight deadlines