IT Application Support Specialist - Biltema

ABOUT THE POSITION AND THE COMPANY

With a wide range of products for the entire family Biltema is a strong brand with more than 160 stores across the Nordic region and plans for further expansion. The success and vision are based on a simple concept that has been refined over the years; To make it economically easier for people to have cars boats homes tools and leisure articles of high quality thereby creating a richer leisure time for these people. They choose their own path and have therefore decided to invest in their own operations and development of systems and technical solutions among other things. Biltema Nordic Services is a service company within Biltema with various departments that together deliver a complete solution for the department stores assortment and operations. The IT department in Helsingborg provides systems and digital solutions in collaboration with Biltemas other companies within the group for our Nordic markets.

You will be part of a team with 25 number of colleagues who together with the entire IT department develop manage and support both proprietary products and systems as well as wellknown systems from marketleading suppliers. Together with your colleagues the mission is to develop integrate and automate Biltemas over 150 digital platforms and systems.

YOU ARE OFFERED

• To work for a company with healthy values and play an important role in the future development of Biltemas systems.
• Work in an organization with clear leadership and a clear and longterm vision.
• The opportunity to work at a wellmanaged and very prosperous company that values entrepreneurship and simplicity.

EXAMPLES OF WORK TASKS

• Act as the first point of contact for software application and system issues resolving problems answering queries and providing essential guidance to our users.
• Keep a vigilant eye on application and system performance analyzing functionality to identify any issues or defects. Collaborate and coordinate assignments with the IT team or vendors to resolve these issues promptly.
• Play a pivotal role in the maintenance of applications and systems guaranteeing they align with both technical specifications and business goals.
• Create update and maintain comprehensive documentation including procedures and manuals. Provide valuable training and support to end users enhancing their understanding and use of our systems.
• Work closely with the IT team and vendors to drive enhancements upgrades patches and fixes ensuring our applications and systems remain cuttingedge.
• Own and were applicable identify process improvements to continuously work on service quality improvement.

EXPERIENCE

• A bachelors degree in computer science Information Technology or a closely related field or an equivalent combination of education and experience.
• At least four years of handson experience in application support troubleshooting software applications and systems.
• Strong command over Windows operating systems Microsoft Office suite SQL databases and web technologies.
• Exceptional communication problemsolving and customer service skills. Adept at working both independently and as part of a collaborative team.
• Organizational Skills: Excellent ability to prioritize tasks coordinate assignments manage multiple deadlines and adapt in a fastpaced environment.

ADDITIONAL INFORMATION

Start: By agreement

Working hours: Standard office hours with the possibility for hybrid work.

Location: Helsingborg

Type of employment: This assignment is a recruitment and the employment will be directly with our client. Salary terms and conditions are discussed separately.

The recruitment process is managed by Ahub. Therefore Biltema Nordic Services requests that all inquiries regarding the position be directed to AHub.