Service Desk Management - Jaipur

Hi

The positions below are open for one of our MNC Clients for Bangalore Location.

About The Client

Our Client is a global professional services company with leading capabilities in digital cloud and security. Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations Services.

Must Have

Experience 6 Months

Salary Negotiable will discuss over call.

Qualification BE/BTech/BSc in IT or MSC in IT.

Location Jaipur Rajasthan (Work From Office)

Notice Period 15 Days

Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application.

We are dedicated to quality using exceptional communication skills to keep our worldclass systems running.

Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Must have Skills: Service Desk Management

SSI: Service Desk Voice Support NONSSI

Good to Have Skills :SSI: NONSSI

Job Requirements :

Key Responsibilities :

a: L1 Service Desk Call taking profile

b: Respond to the issues reported by customers predominantly through voice and emails chat etc

c: Identify investigate and diagnose the issue

d: Provide resolution to customer based on inscope processes

e:Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to relevant assignment group .

f: Achieve client and client defined targets.

Technical Experience :

a: Incident management and usage of ticketing tools

b: Knowledge on O365 MS OFFICE Suite Active Directory Hardware and Software related troubleshooting skills

c: One to three years of experience

d: Minimum one year of experience in Service Desk domain supporting global customers

Professional Attributes :

a: Excellent verbal and written communication skills with email etiquette and customer service skills

b: 24x7 Support mostly night shifts and rotation are ONLY as per project requirement

c: 5 days working per week with two weekly offs based on roster

Educational Qualification:

a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays

Requirements

a: L1 Service Desk Call taking profile

b: Respond to the issues reported by customers predominantly through voice and emails chat etc

c: Identify investigate and diagnose the issue

d: Provide resolution to customer based on inscope processes

e:Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to relevant assignment group .

f: Achieve client and client defined targets

Benefits

• Cab Facilities.
  
• Night Allowance.
  
• PF
  
• Health Insurances

Hi, The positions below are open for one of our MNC Client for Jaipur Location. Experience - Fresher Salary - Negotiable, will discuss over call. Qualification - BE/BTech/BSc in IT or MSC in IT. Role: Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. We are dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management, SSI: Service Desk Voice Support NON SSI Good to Have Skills :SSI: NON SSI Job Requirements : Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in-scope processes e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group . f: Achieve client and client defined targets. Technical Experience : a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: One to three years of experience d: Minimum one year of experience in Service Desk domain supporting global customers Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster Educational Qualification: a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays Requirements a: L1 Service Desk Call taking profile b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in-scope processes e:Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group . f: Achieve client and client defined targets Benefits Cab Facilities. Night Allowance. PF Health Insurances