Web Application System Support

Our direct client is looking for a Web Application System Support in Tallahassee FL (onsite) (C2C/1099).

Job Title: Web Application System Support

Location: Tallahassee FL

Type: Contract

Minimum Qualifications:
Three years experience in a help desk environment (i.e. providing technical assistance answering support calls.)
Three years experience writing SQL queries against SQL databases.
Two years experience working with surveillance and the most up to date reporting systems.
Two years experience writing technical and developing training documentation materials and recording training videos.

Responsibilities: The candidate will perform the following tasks in the time and manner specified:
Respond and resolve inquiries related to the use of the COVID19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
Answer email inquiries related to the use of the COVID19 Cherwell ticket portals daily as needed by the department.
Create and submit help desk tickets based on technical assistance requests received via Help Desk line or by email daily.
Provide help desk ticket updates through the Departments Cherwell system daily as needed by the Department.
Setup new accounts authorized by Department staff within 24 hours from receipt of Department approval.
Unlock system accounts for users and assist with password resets in a timely manner from receipt of Department requestor.
Conduct statewide trainings on new features of systems to end users and develop user manuals of system feature as needed by the department.
Assist with testing new features of systems daily as directed by the Department.
Document business processes for existing and new system features for applications as needed by the Department.
Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.

For more details feel free to reach Seema at

SYSTEM , WEB APPLICATION , SQL QUERIES