Network Operations Center NOC Technician

• 24/7 Network Monitoring: Monitor network performance and availability using network management tools and respond to alerts and notifications in a timely manner.
  
• Incident Management: Identify investigate and troubleshoot network issues escalating to appropriate teams when necessary. Act as the first point of contact for networkrelated incidents during overnight shifts.
  
• Problem Resolution: Diagnose and resolve network faults including hardware software and connectivity issues utilizing troubleshooting procedures and technical expertise.
  
• Documentation: Maintain accurate logs and documentation of network events incidents and resolutions. Update knowledge base articles and procedural documentation as needed.
  
• Communication: Effectively communicate with internal teams and external vendors to coordinate maintenance activities implement changes and resolve issues during overnight hours.
  
• Emergency Response: Respond promptly to emergency situations such as network outages security breaches or system failures implementing mitigation strategies and communicating updates to stakeholders.
  
• Continuous Improvement: Identify opportunities for process improvement automation and optimization of network monitoring and management procedures to enhance overall efficiency and reliability.
  
• Compliance: Ensure adherence to company policies procedures and security standards including compliance with regulatory requirements and industry best practices.
  

Requirements

• Bachelors degree in Computer Science Information Technology or related field or equivalent work experience.
  
• Background in working in the MSP environment is huge advantage
  
• US or any Western region experience is a plus but not required
  
• Proven experience in network operations network administration or a similar role with a strong understanding of networking principles and protocols (TCP/IP DNS DHCP SNMP etc.).
  
• Previous experience working as a NOC Technician or in a similar IT support role preferably in an overnight shift capacity.
  
• Proficiency in using ConnectWise Automate as remote monitoring system and/or ConnectWise Manage ticketing system is a huge advantage
  
• Strong understanding of networking concepts protocols and technologies.
  
• Experience with Windows server environment.
  
• Excellent problemsolving and analytical skills.
  
• Ability to work independently and prioritize tasks effectively in a fastpaced environment.
  
• Strong communication and interpersonal skills.
  
• Microsoft Azure Certification is a huge advantage but not required.